a) Director Services (DS)

i. General superintending and providing leadership for the Centre.

ii. Manage what goes onto the University website and Portal.

iii. Ensure general performance, control and discipline.

iv. Type and photocopy documents, handle mails and files.

v. Receive and control visitors to the Director’s Office.

vi. Provide driving services.

vii. Provide orderly services.

viii. Clean the offices and environment.

ix. Pack dirt and take to the dumpsite.

x. Take steps to ensure that the dumpsite is cleared of dirt regularly.

xi. Operate the Centre’s standby generator.

xii. Take steps to ensure supply and availability of diesel.

b) Technical Services (TS)

i. Manage the ICTC internet services across the University and the University email domain.

ii. Maintain facilities, systems, networks, related devices and collaborative security.

iii. Manage software and hardware installations and upgrades.

iv. Ensure e-circulation of notices/circulars and other information, including upload of Senate and Committee papers for meetings.

v. Provide e-presence at meetings, functions and events.

vi. Coordinate the use of the Centre, facilities and systems by internal and external units/persons/organizations.

c) Academic Services (AS)

i. Upload staff details, courses, grades and course allocations.

ii. Download attendance records, score sheets and results.

iii. Assist HODs, Exam Officers, Senate Business Committee and A&GRC in their respective assignments and in students’ course registration.

iv. Prepare e-results and Convocation Awardees.

v. Handle student result complaints and students’ clearance.

vi. Conduct scholarship and Turnitin/Plagiarism verifications

d) Production Services (PS)

i. Produce and upload graduands’ list for Convocation.

ii. Produce and dispatch Transcripts and Certificates to relevant offices in the University.

iii. Produce ID cards for staff and students.

iv. Attend JAMB CBT owners’ meetings, report outcomes to the Director and facilitate JAMB examinations.

v. Ensure that candidates register in line with JAMB specifications and the immediate security and safety of JAMB accessories at the Centre.

vi. Provide data management support to Admission Office during admissions and manage the e-examiner for Post UTME.

e) Development Services (DS)

i. Routinely monitor the Centre’s operations for quality assurance and troubleshooting for performance improvements.

ii. Analyze systems, processes and complaints for purpose of designing and testing products or applications for problem resolution.

iii. Design and implement training programmes for internal and external customers of the Centre.

iv. Lead support to the Centre for Continuing Education, Rivers State University Business School and Distance Learning Centre for full migration online and effective take-off of the Learning Management System.

f) Self-help Services (SS)

i. Aid students to make payments and register on Ecampus.

ii. Aid JAMB candidates make payments

iii. Counsel JAMB candidates and their guardians on compulsory subject combinations for JAMB Examinations and a variety of related issues.

iv. Upload records and other documents of students on Ecampus.

v. Build students’ capacity to use the Ecampus.

vi. Liaise with Cinfores Help Desk to provide feedback to students

g) Bursary Services (BS)

i. Maintain inventory of, and account for, assets held within the Centre and arrange for the disposal of unserviceable items.

ii. Prepare budgetary estimates of the Centre for the University Annual Budget.

iii. Account for revenue generated by, or approved for, the Centre and expenses incurred.

iv. Handle deposits, withdrawals, bill settlements, fund retirements and account reconciliations.

v. Monitor, analyze and report on fee-related transactions executed online through the Ecampus portal.

vi. Advise on revenue improvement and cost reduction strategies.

h) Guard Services (GS)

i. Control access to the Centre, offices, facilities and personnel.

ii. Ensure safety of the Centre, offices, facilities, systems, staff and students within the Centre.

iii. Manage security radio and camera services from the Centre.

iv. Patrol the Centre regularly to avoid security incidences.

v. Ensure that security related equipment, including CCTV cameras, radios and fire service items at the Centre, are in good condition and functioning.